To pop up or not? How to use pop-ups without annoying your customers

Shopify Blog

To pop up or not? How to use pop-ups without annoying your customers

|Megan Hodson

Pop-ups. Love them or hate them, they’re one of the fastest ways to grow your email list, but they can also feel intrusive if done wrong.

In my experience, adding a carefully designed popup above the fold has significantly improved subscriber conversions for my clients’ websites, as well as my own! For ages I didn’t want to use a pop-up on my own website, but since integrating one my sign-up conversion rate has gone from about 3% to over 9%! That’s a lot more subscribers.

Here’s how to get it right.

Why pop-ups work

Pop-ups work because they grab attention. When someone lands on your store, your hero section is great, but your visitor might still miss your offer, newsletter, or freebie. A pop-up acts like a friendly nudge:

  • “Hey, don’t miss this!”

  • “Here’s something just for you.”

  • “Join our VIP list and get early access.”

But timing and design matter. A poorly timed pop-up can feel like a roadblock and could actually hurt conversions.

Make pop-ups less intrusive: use teasers

Instead of a full-blown pop-up the moment someone arrives, consider a teaser:

  • Slide-in bars: A small bar at the top or bottom of the page that hints at the offer.

  • Delayed pop-ups: Trigger after a few seconds or when the visitor scrolls halfway down the page.

  • Exit-intent pop-ups: Appear when someone moves their cursor toward the browser bar, signaling they’re about to leave.

  • Click-to-reveal teasers: A small clickable element that expands into the full offer only if the visitor wants it.

These approaches give your visitor a choice, reducing frustration and making your pop-ups feel helpful rather than pushy.

On my own website I use a teaser pop-up that isn’t intrusive. I created this using Shopify Forms - a free forms app from Shopify.

Copy that converts

Even the best pop-up design won’t work without compelling copy. Focus on one clear benefit:

  • “Get 10% off your first order”

  • “Sign up for early access to new products”

  • “Free guide: How to optimise your Shopify store”

Keep it short, conversational, and action-oriented. Your visitor should know immediately what they’ll get and why it’s worth it.

Design tips

  • Contrast matters: Make your button colour stand out.

  • Mobile-first: Test on mobile - most shoppers are on their phones, and pop-ups can easily cover too much screen space.

My takeaway

Pop-ups don’t have to annoy your visitors, they just need to feel natural and helpful. Using teasers, exit-intent triggers, and clear, benefit-driven copy can turn a potentially irritating pop-up into a conversion machine.

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